Payment & Returns

Online Orders:

When placing an order on this web site, you can enter your card details privately and with confidence using our 128bit SSL secure checkout. We accept most popular debit and credit cards, especially Visa and MasterCard. We do not accept American Express.

Telephone Orders:

When placing a telephone order we will ask for your card details and this information will be entered into a secure checkout, just like our web site. We accept most popular debit and credit cards, especially Visa and MasterCard. We do not accept American Express.

Business Orders:

Whilst we offer the same online discount pricing model to everyone, we are happy to accept business custom as well as public. We already service many commercial customers from local government, multi-national companies through to small traders. You can of course place your order online in the usual manner if you wish, but if you'd prefer to make payment by company cheque or BACS please contact one of our sales advisors for assistance.

All company cheques should be made payable to "Taylored Investments Ltd".

Payment Terms:

Our payment terms are full payment with order.

For schools where an invoice is needed before payment can be raised, we can issue a pro-forma invoice for you to raise payment against but the official VAT invoice will only be produced once full payment has been received and processed.

Cancellation before Delivery

If your order hasn't been delivered and you'd like to cancel (supply only goods), we must be be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail (or other durable means) to officially cancel. However, if your order includes personalised requirements, there is no right to cancel.

Cancellation after Delivery

It is best that you call us in the first instance should you wish to discuss a cancellation. We will be able to discuss and investigate any possible charges (see below). We would also require your cancellation request in writing by post or email (cancel@shedstore.co.uk).

Charges for Cancellation?

In certain situations a charge may be levied for the collection of cancelled goods. Shedstore neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as we know. Any charges are retained from the refund returned to customers.

See Terms & Conditions page for more detailed legal information regarding the cancellation procedure.